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General
We collect personal information such as name,
contact details, credit card or bank account details
(where provided). This information is required for
us to provide services to you. We will only collect
this type of information in accordance with the
Privacy Act. If you do not agree to provide us with
the information we request, we may not be able to
offer you the product or service you seek.
Your personal information may be used as follows:
- to identify you
- to provide the services you require, and
administer and manage those services, including
billing and collecting debts
- to gain an understanding of how we may improve our
services and products we offer you
- to conduct appropriate checks for credit
worthiness and fraud
We also use this information to promote to you our
other services and products which may be of
interest. We will remove your name from such survey
lists if you ask us to do so - contact us on 0800 440 179 and ask to speak to our Business Relations
officer. Or send your request via email to:
phonecards@telpacific.co.nz.
Collection of personal information
We collect information directly from you:
- when you enter your personal details on our
website (e.g. to register for products or services,
or completing marketing surveys
- when you provide information by phone, or in
documents (e.g. application forms mailed or faxed to
us)
- from third parties such as our related companies,
credit reporting agencies, or your representatives
- from publicly available sources of information
- from our own records of how you use your AGGREGATO services.
We also collect non-personally identifiable
aggregate information to improve our performance,
services, and products. This may include visited
domains and web pages, and browser software being
used. This information is collected in such a way
that it cannot be linked back to any individual.
We take reasonable steps to ensure your personal
information is kept confidential, secure, and
protected from unauthorized access or use.
We will not collect personal information from any
user who they know or might reasonably suspect to be
under the age of 18 years without the express
consent of one of the users parents or guardian.
This provision does not prevent the recording of an
anonymous but identified (by login name or cookie)
user's preferred services or use history.
Disclosure of your personal information
We will disclose personal information about you:
- to credit reporting/fraud checking agencies in
line with our debt collection policies and
procedures. If you are in default, we will notify
and exchange information with our collection agent.
- to credit providers for credit related purposes
such as credit worthiness, credit rating and credit
provision.
- to authorized agencies such as our
solicitors, when required for legal proceedings; the
police in investigating criminal or fraudulent
transactions, or as permitted by the Privacy Act for
similar dealings.
- organizations involved in a transfer/sale of all
or part of our assets or business
- to external mail outsourcing agents to handle our
bulk postal requirements
- to our bank, merchant or financial agencies to
process your account payments.
- your representatives (e.g. your legal advisers)
- other telecommunication and information service
providers, and
- our related companies.
Any third party is provided with only the minimum
necessary information and is it provided under terms
of strict confidentiality on condition that the
thirst party only uses it to provide the necessary
services.
You can access personal information about you held
by us.
We will take all reasonable steps to make sure that
the personal information we collect, use or disclose
is accurate, complete and up-to-date. We therefore
recommend that you let us know if there are any
errors in your personal information, and keep us up
to date with any changes. You may edit or delete the
personal information you provide to us on our
website (unless the information in mandatory for
your membership). To do so, you must first log in as
a registered user, using your username/Customer
reference number and password. If you are unable to
access this information, please send an email to:
phonecards@telpacific.co.nz.
If you have any questions in relation to privacy,
please contact us between 9am to 5pm, Monday to
Friday.
Contact
If you believe your privacy may have been
prejudiced, you have the right to make a complaint
about the matter. You complaint should be addressed
to Business Relations. This may be done in writing
at the contact details below. We will investigate
the matters raised by you and respond in writing
within 15 working days.
Aggregato New Zealand Limited
PO Box 41132, St. Lukes, Auckland 1346, New Zealand
Tel: 0800 440 179
Email: phonecards@telpacific.co.nz
URL: www.telpacific.co.nz
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